10:00 AM CST is the cutoff for same day shipping for items stocked in our USA warehouse
Monday - Friday (excluding holidays)
With over 16 year's experience and over 200,000 shipments, we take great pride in our effort to ship your purchase quickly and safely.
Our main office is located in the heart of America in Lincoln, NE. That's where you'll experience our Midwestern values of serving the customer with passion and a desire to please.
Our primary method for shipping is UPS Ground service. Below is a chart to guide you with knowing approximately how long it will take to arrive at your home after you order. Please remember this is just an estimate and is only counting weekdays Monday thru Friday. It's possible your shipment will continue to travel over the weekend, however weekend days are not included in the estimate travel time.
Notice nearly 1/2 the country can get 2 day shipping for the cost of ground! If you're in this area, we recommend not paying any additional fee for 2 day shipping because you'll get your order in 2 days with selecting ground shipping.
Cutoff time for same day shipping:
We do our best to ship all orders received before 10am CST on the same day the order is received. We know many of our customers are ordering for a future vacation or family trip and so we'll try our best to ship all orders the same day if received before this deadline. While it's possible that sometimes we can ship orders received after 10am on the same day, we really can't make any guarantees.
Product in Stock or Pre-Sale:
Occasionally, we sell out of our popular items before we get our next shipment in from the factory. The good news is we get new stock nearly each week for all items and so our out of stock times are usually very short. This allows us to "Pre-Sell" items so customers can reserve their place in line and will be first to have their order shipped as soon as the stock comes back in. Any item in pre-order status will show the expected restock date in bold letters right next to the "add to cart" button. This allows you to have a good idea when we will receive our next shipment of the item you wish to order and when we will ship it out of our warehouse. The other good news is we do really well with turning our stock around so in most cases we can ship back out the same day we get the new stock in offering a quick turnaround.
While our ETA dates are very good estimates, it's possible that inventory will arrive a couple days before or a couple days after due to unforeseen circumstances. Please keep that in consideration. Also, there are times when the demand is just too strong for us to keep up with and we sell out of our pre-sell stock I know, it's a good problem to have as a business owner. When you place your pre-sale order you'll see the date on your order confirmation email. If we happen to sell out of the pre-sell stock the date will move forward 1 week to the next inbound shipment for future customers. Please note, this new date is for new orders and if you placed your pre-order in our system, you're already in line and we should be shipping out on your original ETA ship date. We know when the date changes, it can sometimes confuse the customer so wanted to give you a heads-up in advance.
Shipping to Canada:
All shipments to Canada that leave our NE warehouse will use Priority Mail International. The estimated travel time is 3-7 days depending on customs for the most part. We have chosen USPS due to the great reliability and their reasonable fees when crossing international borders. Please note, any customs fees are always the buyer's responsibility. We do our best to reduce them, but it's really between the buyer and the Canada government in the end.
We're sorry, customer pickup is not an option at this time.
Thank you for choosing OnFair, we know you have a choice and our family appreciate your family choosing us.